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Ministry of Commerce and Industry (Single Window) · MC-27

Consumer Complaint Response and Follow-up

Preparing the establishment's response to a consumer complaint filed with the Consumer Protection Department and following it up until closure, to avoid violations and protect the business's reputation.

Basira fee180 QAR

Government fees are paid separately with the official receipt and are not part of Basira’s fee.

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What we do

  1. Preparing the establishment's response and documents
  2. submission
  3. following up until the complaint is closed

Documents you provide

  • Copy of valid Commercial Registration (CR)
  • Copy of the complaint or Ministry notice
  • Invoices, sales contracts and warranty records related to the complaint
  • Correspondence with the customer
  • Authorization letter or power of attorney for Basira
Approximate timeApprox. 1–4 weeks

The response must be submitted within the period stated in the Ministry notice.

Frequently asked questions

How much does “Consumer Complaint Response and Follow-up” cost with Basira?

Basira’s fee is 180 QAR; government fees are paid separately with the official receipt.

Which documents are needed for “Consumer Complaint Response and Follow-up”?

Copy of valid Commercial Registration (CR); Copy of the complaint or Ministry notice; Invoices, sales contracts and warranty records related to the complaint; Correspondence with the customer; Authorization letter or power of attorney for Basira.

How long does “Consumer Complaint Response and Follow-up” take?

Approx. 1–4 weeks.

How do I request it?

Press “Request this service” to prepare a quote in your name, or message us on WhatsApp at +974 7223 2609. We review your documents and confirm the steps before we start.

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