Basira for Transactions
HomeServices and pricesMy accountالعربية

Ministry of Commerce and Industry (Single Window) · MC-29

Defective Product Recall

Managing a defective product recall in coordination with the Consumer Protection Department, from notification and recall planning through to campaign closure, for agents and distributors.

Basira fee1,040 QAR

Government fees are paid separately with the official receipt and are not part of Basira’s fee.

Request this serviceCall us

What we do

  1. Notifying the Ministry
  2. preparing the recall plan
  3. progress reports until the campaign is closed

Documents you provide

  • Copy of valid Commercial Registration (CR) and commercial agency certificate if any
  • Product details, batch numbers and quantities sold
  • Manufacturer's recall notice
  • List of affected outlets and customers
  • Repair or replacement plan
  • Authorization letter or power of attorney for Basira
Approximate timeApprox. 4–12 weeks depending on campaign size

Periodic progress reports are submitted to the Ministry until the campaign is formally closed.

Frequently asked questions

How much does “Defective Product Recall” cost with Basira?

Basira’s fee is 1,040 QAR; government fees are paid separately with the official receipt.

Which documents are needed for “Defective Product Recall”?

Copy of valid Commercial Registration (CR) and commercial agency certificate if any; Product details, batch numbers and quantities sold; Manufacturer's recall notice; List of affected outlets and customers; Repair or replacement plan; Authorization letter or power of attorney for Basira.

How long does “Defective Product Recall” take?

Approx. 4–12 weeks depending on campaign size.

How do I request it?

Press “Request this service” to prepare a quote in your name, or message us on WhatsApp at +974 7223 2609. We review your documents and confirm the steps before we start.

More services in Ministry of Commerce and Industry (Single Window)

All services and prices ›