Our commitment
Our service standards
These are the principles we follow on every transaction, written plainly so you know what to expect before you start.
What we commit to
ResponseWe aim to reply to every request received through the website or WhatsApp within one working day.
Clear pricingYou receive a written quotation before we start. Government fees are listed separately from our fees, with the official receipts.
Progress updatesWe update you at every stage, and you can follow your request in “My account” at any time.
If there is a delayIf an authority is slow or a document is missing, we tell you the reason and the next step before you need to ask.
ConfidentialityYour documents and data are used only for your transaction and shared only with the competent authority. See the privacy policy.
Original documentsOriginals are returned as soon as they are no longer needed, against a signed receipt.
What we do not promise
Approval or rejection is always the government authority’s decision. What we guarantee is that your file is complete, correct and submitted on time, and that we follow it through to the end.
Feedback and complaints
- Message us on WhatsApp or by email, quoting your request number if you have one.
- We confirm receipt and assign a named person to it.
- You receive a written answer or next step within 3 working days.
- If the answer does not resolve it, the matter goes straight to management.